I just bought your Burton AK 40L pack and couldn't find another way to message you other than to send you a message here. I just loaded the pack up for the first time to go out tomorrow, and upon trying it on I was pretty bummed to find out that one of the tensioner straps connecting the right arm strap to the frame of the pack is ripped. It throws off the weight of the pack significantly and I'm afraid my sewing machine isn't burly enough to sew through the strap... I believe I'm outside of the 72 hour return period since delivery, just barely, but I was hoping we could figure out some way of either me returning this pack flat out, or some other way of making this right.
Please reach out to me here, by email at email@example.com or by phone at 360-951-1453. I can send pictures if it would help you understand what I'm talking about.