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Policies

Shipping Policy

As a seller, you agree to ship sold items to the buyer within five business days. The seller is responsible for entering in a valid tracking number that confirms delivery to the correct address before getting paid. You can update the tracking here. After five business days, if a tracking number is not entered, the order will cancel. If you’re unable to ship the item within five business days, please send us an email. We’re happy to reach out to the buyer and request an extension for you.

If you enter a false tracking number, Geartrade will not pay you for the item sold until Geartrade receives verification that the item was shipped and delivered to the correct address. If this continues, your account will be permanently suspended.

As a seller, you have three shipping options.

  1. Free Shipping. You can choose not to charge the buyer for shipping. So, any shipping costs you incur will not be reimbursed.
  2. Flat Rate. You can choose to charge the buyer a flat rate for shipping. You will be reimbursed for that amount.
  3. Shipping Calculator. A shipping rate is estimated based on the package dimensions, weight and shipping address. We communicate directly with UPS, USPS and FedEx to calculate this shipping cost for you. We will reimburse you this amount, even if you spend more or less to ship your item.

If your gear is oversized (bikes, skis, snowboards, etc), please select the Flat Rate option, as shipping calculators don’t often account for oversize fees. A good rule of thumb is $50 for a pair of mounted skis, $45 for un-mounted skis and boards and $100-150 for bikes. USPS Parcel Post is a great value for oversized items, but bikes are often too big for USPS. For these items, we suggest to check on the shipping rates beforehand:

As the seller, you can select to ship with one or all of the shipping carriers (USPS, UPS + FedEx). If you select more than one shipping carrier, the buyer can choose their preferred shipping carrier, and we’ll pass this along in the order confirmation email.

In order to be reimbursed for shipping costs, you must ship the item according to the shipping option the buyer has requested. For example, if the buyer selects USPS and you ship Fedex, you will be reimbursed the amount for a USPS shipment.