Help Desk

Receiving Payment

Under normal circumstances, you may expect to receive your check approximately 2 to 4 weeks from the ship date, depending on mail delivery time. The delay in payment allows for customer receipt verification and check processing.

Check Re-Send Policy

It is our policy to re-print checks no earlier than 4 weeks after the original issue date. The issue date is the date of your payment invoice and is approximately 9 business days after we receive the tracking number. You can find links to payment invoices from the order status page at My Account, under "Recently Sold Items".

If you do not receive your check after 4 weeks following the issue date (approximately 5 1/2 weeks after shipping), then please contact Customer Service.

Orders on Hold

If your order was placed on hold by Customer Service for buyer dispute resolution or other order-related service issue, your payment may be dealyed. Orders placed on hold are not released for payment until the hold is removed when the issue is closed. In such a case, your payment invoice date is the best indicator of when you will recieve your check (as opposed to the date you shipped the item).

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